Privacy Policy

This privacy policy explains how Focus Frame Studio processes personal data in connection with its website, studio bookings, project communications, and delivery of product photography services.

Effective DateAs stated in policy

ScopeAll users of our services

QuestionsContact

Your Rights

Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion where retention is no longer justified, restriction of processing in certain cases, and information about how their data is used. Where processing is based on consent, consent may be withdrawn for future processing.

Available rights depend on the applicable legal basis and any statutory exceptions.

How to Make a Request

To protect privacy, we may ask for information needed to confirm the requester and to locate the relevant records. If a request cannot be fully granted, we will explain the reason to the extent required by law.

Requests are handled after reasonable verification of identity and scope.

Data Retention

We keep personal data only for as long as needed for the relevant inquiry, booking, project, accounting, or legal purpose. After that, data is deleted, anonymized, or archived where retention is required by law or for legitimate record-keeping.

Retention is based on the purpose of the record, legal obligations, and the need to resolve service matters.

Policy Changes

When we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The version in effect is the one published at the time the data is processed.

This notice may be revised to reflect changes in our practices, legal requirements, or service structure.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess project scope, prepare quotes, arrange consultations and product delivery, review shot lists and reference materials, produce and edit images, manage proof gallery access, deliver files, process payments, maintain records, secure the website, and comply with legal obligations. We may also use limited technical data to diagnose problems and improve site reliability.

Processing is limited to the operational needs of the studio and the website.

02 · Sharing

Service Providers

We may share personal data with service providers that support website hosting, communications, file delivery, payment processing, and technical maintenance. These recipients may process data only for the services they provide to us and are expected to handle it with appropriate confidentiality and security measures.

Operational partners receive only the data needed for their role.

03 · Legal basis

Legal Disclosure

We may disclose personal data when required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, property, or safety. We may also share data where disclosure is necessary to establish, exercise, or defend legal claims.

Legal disclosure is limited to what is necessary and proportionate.

Data We Collect

We may process contact details, inquiry content, booking information, project specifications, reference materials, shot lists, product delivery details, proofing feedback, invoice and payment records, and technical data such as device and browser information, log data, and basic usage data. Where a private selection gallery or sample setup review is used, we may also process image preferences and session-related notes.

The categories of data collected depend on the service request and the way the site is used.

How We Collect Data

We receive data from contact form submissions, email, telephone calls, consultation appointments, booking and project communications, product delivery arrangements, proof gallery reviews, and payment processing. We may also collect limited technical data automatically when the website is accessed or when files are viewed in the private gallery.

Most data is provided directly by the user, while some is created during booking, production, and delivery.

Types of Cookies

We may use strictly necessary cookies for core site functions, preference cookies to remember basic settings, and limited analytics cookies to understand site performance. If a private gallery or booking session requires it, session cookies may be used to maintain access and continuity during the visit.

Cookie use is limited to practical site functions and standard performance support.

Cookie Controls

Where cookies or similar technologies are used, users may block or delete them through browser settings, and some features may not function as intended if cookies are disabled. We use only the cookie categories needed for site operation, basic analytics, and gallery or session functionality where applicable.

Cookie settings can be adjusted through the browser or device used to access the site.